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Frequently Asked Questions

Frequently Asked Questions

Bookings

What are the transaction charges involved in the process ?

Transaction charges will be applicable for all the payments that are made. Charges will vary depending on the mode of payment. Payment through stripe for international transactions will include a transaction fee (generally 3%) plus additional convinience will (if charged by the apartment).

Do I need to be a student to make a booking?

Yes! You can only book an accommodation if you are a student.

Why do I need to provide my bank statement / or other financial information?

Property managers require your bank statement to make sure you have the sufficient funds to pay for your stay.

What expenses does the rent include? Do I need to pay extra fees?

The rent covers the expenses of your stay which includes electricity bills, trash, water, gas, and Wifi.

Are the prices negotiable?

We make sure that you get the best value for your money. The prices that you see on our website are absolute and inherent. However you can get special offers exclusively from Resettler.

Can I schedule a viewing of the property before moving in?

Yes, this can be done in most properties. You can ask the executive to assist you with the same.

Can I view the property before I check-in?

Yes, our booking executives could arrange a viewing session for you. All you need to do is place a viewing request on our website, and our booking executive would arrange skype or a walk-in viewing for you.

When I put a request in, when should I hear from my booking expert ?

We try to be as responsive as possible. Mostly, you would hear from us within an hour over E-mail/ Whatsapp/ Call or latest within 17 hours.

How do I cancel a booking?

To cancel a booking, please create a cancellation ticket from the webchat option and our support team will get back to you. Cancellation terms and conditions will apply.

You can also click here to raise a support ticket with us.

To create a cancellation ticket follow the below steps:

  1. open the chat window from website, switch to the "Messages" tab

  2. click on "send us a message"

  3. for the question "is this the first time you are contacting us?" select "no"

  4. enter your email used for making the booking with us

  5. select "need help with my booking" and then "cancel my booking"

  6. create a ticket with relevant details: name of the property you have booked through us, your phone number, reason for cancellation request etc.

Our support team will reach out to you within the next 2 days once you have raised the ticket. Please note that cancellation terms and conditions will be applicable.

To find the cancellation terms for the property you have booked with us, visit the property page and and check the cancellation terms listed on our website.

However please note: cancellation policy here shows the most recent updated policy from the Property Management and might differ from what was applicable to your booking.

How much time does it take to get the refund?

Please note that the refund policy varies from property to property. We advise you to check the tenancy agreement your property has shared with you for specific details.

Check the cancellation policy for the refund norms depending on when you are raising cancellation request i.e. 1)if you have raised cancellation request before signing the tenancy contract after the offer has been shared 2) within the cooling off period after signing contract 3) after the cooling off period.

Where you have paid the deposit amount to us and we have transferred the same to property, once the property refunds the deposit amount paid by you, we will try to process the refund as soon as possible.

In cases where you have paid the deposit amount directly to property you would need to follow up with the property manager. 

If you have paid using Debit Card then it takes around 7 days for the refund to reflect in your account. For Credit cards, the refund appears on your next month statement.

Pre Move-in Checklist

Luggage Shipping

Luggage Shipping services help you move your extra stuff that may be exceeding your baggage limits for your flight. Now, you don’t need to worry about carrying that extra childhood blanket or the snacks from home as you delve into student life; Amber+ has got your back! You can pack all your goodies in a box, and with doorstep pickup and delivery, our student friendly service providers will make sure you have your box of comforts the moment you enter your new student accommodation. Avoid the extra luggage fees, and choose any of our service providers to ship all your belongings to your student accommodation. Every company has a luggage limit, and customs screening is circumstantial. Our service providers take care of all the paperwork, and with Amber+, you can avail of discounts on receiving your quote.

About Luggage Shipping

Resettler+ has partnered with luggage shipping and management companies that provide students with delivery and transportation services, making the moving process super convenient for students studying abroad. Now, you can ship your luggage from your home to your new home hassle-free and instantly. With Amber+ you can avail of discounts, offers, and customisable services curated just for students!

Key Features

Resettler+ partners are well-ranked and trusted. You can get worldwide luggage shipping from your doorstep to your study abroad destination; our trusted and well-ranked service providers have personalised offerings for students for your luggage shipping needs.

Learn more here at resettlerplus

Did this answer your question?

Support

In case you have not received your booking confirmation, reach out to your booking executive on their calling/whatsapp number or send an email.

If you still do not hear from them, do not worry you can always reach out to our customer support team at contact@resettler.ca or initiate a chat on the website.

You can always connect with us here https://resettler.ca/contact

Did this answer your question?

Payments: Deposit, Cashback, Offers

If I apply for a refund, how long will it take for me to get my money back?

You can raise a ticket to refund your deposit or if you are in conversation with your booking manager, you can ask them to help you out.

If you have cancelled your booking and had made the deposit payment through us, we will refund the deposit once the property has transferred the deposit to us. Please check the cancellation and deposit refund policy of the specific property.

In case you have already signed the tenancy agreement and want to cancel your booking, please read the cancellation policy of the property you have booked for specific details around your deposit refund.

In case you have directly paid the deposit to the property please connect with the property for refund request. 

Once you have submitted a refund request, it may take approx. 1-3 months for the processing to be completed. We apologise for the extended turnaround time and assure you that we are actively working towards reducing it.

Do I need to pay a deposit?

A deposit is a fixed security fee that is expected by the property owners and is a mandatory cost.

We are a group of people, can we pay individually?

Yes, you can pay individually and it is possible to pay for a group of people as well.

What are the modes of payment?

Payments can be made through debit/credit cards only. We don’t accept any other mode including cash, DD, cheque, money order.

What are the different cashbacks that we provide?

We run different cashbacks and offers through the year on different properties.

We provide referral cashbacks if you refer your friend and they book with us. You can find more details in here.

We also have exclusive amber limited time offers on certain properties (terms and conditions apply) which you can find on the property page.

You can also find direct offers from the specific property which you can find on our website which would be disbursed directly from the property. 

When will I receive my coupons and how?

You will receive your cashback after we process your booking and you move in to your property. Our executive will follow up with you over email/ Whatsapp.

If it is a referral cashback and your friend moves in, we will be processing your cashback.

The cashback will be processed within a period of 3 months from the date of your move-in to the accommodation or in case of referral cashback your friend/referred lead moving in to the accommodation they have booked through us.

Can you provide rent reduction instead of coupons?

No. This cannot be done.

Will each of my roommates get the coupon?

You will receive one coupon per booking.

General FAQs

What is the next step after filling out the booking form?

Upon submitting the booking form, our sales agents will reach out to you via telephone or WhatsApp to proceed with the process.

What is the process of booking?

To secure your dream accommodation with Amber, kindly choose the property that best suits your needs and complete the corresponding booking form.

Following the form submission, our team will promptly contact you to gain a better understanding of your requirements. Once your preferences are clarified, we will proceed with the documentation and contract signing, ensuring a seamless booking experience.

Does filling out the booking form mean that my booking is complete?

No, filling out the booking form is just the first step. Once you've submitted the form, we'll contact you to proceed further.

The booking process will be considered complete once the contract is signed.

How will the booking executives reach out to the student?

The booking executives will reach out to you via telephone, WhatsApp, and email.

How many students will I be sharing the room/kitchen with?

The number of students sharing the room with you depends on the type of room that you’ve booked:

  • Studio Apartments: Entirely private

  • Ensuites: Private bedroom & bath, shared kitchen

  • Non-ensuites: Private bedroom, shared bath, and kitchen

Can me and my friend/spouse live in the same room?

A few properties from our catalogue allow you to share the room with your friend/spouse. Let our booking agents know your preferences, and we will do our best to meet your needs.

Can I view the room before completing my booking?

You are welcome to visit the property in person if you wish to view the room before completing your booking. For those who are unable to visit, we provide the option of a convenient Skype call, allowing you to view the property at your leisure.

Do you have a waiting list for sold-out cities?

Certainly! We maintain a waiting list for properties that are currently sold out. If you would like to be added to the waiting list, please submit a request, and we will be happy to assist you.

Do I need a guarantor to complete my booking?

Yes, A guarantor is essential for you to complete your booking. We provide our own guarantor services, and any student who has an acceptance letter and financial resources; can avail the guarantor services.

Do I need to be a student to book one of the rooms from your listed accommodations?

Yes, our accommodations are exclusively available for students.

Do you have options for students with family/dependents?

A few properties from our catalogue allow you to share the room with your family/dependents. Let our booking agents know your preferences, and we will do our best to meet your needs.

If I apply for a refund, how long will it take for me to get my money back?

Once you have submitted a refund request, it may take approx. 1-3 months for the processing to be completed. We apologise for the extended turnaround time and assure you that we are actively working towards reducing it.

When will I receive my cashback?

The cashback will be processed within a period of 3 months from the date of your or your friend/referral's move-in to the accommodation.

What are the different sources of payment you accept?

We accept payments made via credit cards, debit cards, and net banking.

Where do I register my complaint if I have one?

For any complaints or specific requirements, please feel free to reach out to us by sending an email to info@resettler.ca. Rest assured; our team will promptly assist you in resolving your query.

What if I want to end my tenancy contract before it ceases?

If you want to end your tenancy contract BEFORE you’ve moved in, you can get in touch with our team at contact@resettler.ca. We will make every effort to assist you in meeting your requirements.

In case of wanting to end your tenancy contract AFTER you’ve moved in, you can get in touch with your property manager to explore further solutions.

What is Resettler?

Resettler is an accommodation booking platform for students going to major universities . We are a one-click student accommodation platform providing free assistance to students. We serve over 100 cities, and partnered with multiple field agents and property consultants who provide us updated listings.

After recieving your preferences like distance from the university, budget, bedroom configurations, safety etc. our agents find out the apartments which fulfill your needs.

Once you select an apartment, we’ll start the paper work and leasing process. Generally the whole process takes 2-5 days depending on the supply and demand conditions.

What are the utilities and amenities included in the apartment?

All the utilities and amenities that are provided with the apartments are mentioned in the details of the documents containing the apartment listings. Some additional facilities may or may not be mentioned in the details. You can confirm about the same with the executive you are in contact with.

How can we get more details about the apartment?

The Resettler database contains all the details that are shared by the property managers and thus provides students with all details that are available. In case of any missing information, you can contact the executive you are in touch with.

Can we get a video of the apartment?

Mostly, we do have a video of the accommodation- you can ask your executive for the same. In case, we do not have a video of the specific accommodation then you can ask the assigned executive to arrange a skype call for you.

Is it possible to schedule a visit to the apartment for a friend who is already residing in the city?

Yes, there is a possibility to schedule an appointment for the visit but we cannot guarantee the success of getting an appointment since it is the decision made by the property manager.

Are the properties safe and convenient?

All the properties are safe and are under CCTV surveillance. They are also in close proximity to the universities and have multiple transport links that connect them to the entire city.

Will I have basic amenities and appliances?

Yes, all the properties provide basic amenities and appliances.

Are the prices negotiable?

We make sure that you get the best value for your money. The prices that you see on our website are absolute and inherent. However you can get special offers exclusively from Resettler.

How do I cancel a booking?

To cancel a booking, please get in touch with us via Email or Phone. Cancellation terms and conditions will apply.

How does it work?

It is easy to get a student room booked with Resettler.ca All you have to do is place an inquiry request. Tell us your preferences; one of our booking executives would get in touch within an hour and assist you through the booking process. However, you need to carry your acceptance letter of University, Visa information, and guarantor agreement while checking-in into your accommodation.

When should I book my accommodation ?

You should book your student accommodation as soon as you get the university offer. Before 4-5 months of your course starts, As ideal accommodation could be sold out in case of delay.

What does the rent include ?

Electricity, Gas bills, Water bills, Internet, Games room, Gym, Events, Storage, Cinema room and Fitness lounge.

T&C* (Excluding few properties)

Can I view the property before I check-in?

Yes, our booking executives could arrange a viewing session for you. All you need to do is place a viewing request on our website, and our booking executive would arrange skype or a walk-in viewing for you.

Do I need to pay a deposit? When will I get my deposit back?

Yes! In order to secure your booking, you will be asked to pay a certain deposit which is fully refundable at the end of your tenancy period. You will get your deposit refunded within 1 month after your tenancy-end date.

How do I pay the rent?

You can pay online, by debit/credit card or you can also opt for bank transfer, and if not feasible, we can ask the property manager for other modes of payment. Also, few properties allow instalments with a UK guarantor.

What else do I need to bring with me when checking in?

  • Acceptance letter of University

  • Valid Passport/ID

  • Student Finance documents

  • Visa information

  • Insurance documents

  • Bank details along with bank statement

When I put a request in, when should I hear from my booking expert ?

We try to be as responsive as possible. Mostly, you would hear from us within an hour over E-mail/ Whatsapp/ Call or latest within 17 hours.

Can I cancel the booking for my student accommodation before moving in?

Yes, you can cancel the student accommodation before moving in. However, it is always better to cancel the booking during the cooling-off period, in order to receive a full refund of your payment. Also, the cooling-off period and policies vary from property to property. If in case you wish to cancel the contract after move-in, you can get a replacement tenant and free yourself from the bond. You can visit our facebook group for the same.

How do I shortlist properties, and where do I view them?

The “heart” icon at the bottom of the listing is for shortlisting properties. You can view them in the “profile” drop down.

Where can I see reviews about the property?

In the reviews section of a particular property. If you dont find any you can look it up on google/facebook.

Why can’t I see the prices on some listings?

Prices are forever fluctuating and we try our level best to keep them up to date. And this might hamper the particulars for some time. Just get in touch with us to know the details.

What countries do you serve?

We serve in countries including the UK, the USA, Australia and Ireland. We have also started serving in Germany, NewZealand, Italy, and South Korea and we are currently exploring more countries.

How do I request details about a property?

Click on the “enquire” button and send in your queries. We will get back to you on mail.

I have placed a request, but did not get a reply, what do I do?

Please call us at our support number, or mail the support email id- info@resettler.com. You can find these in our “contact” section.

Where can I see all the requests that I have placed?

You can view your requests in the "Profile" section.

Are the properties safe and convenient?

All the properties are safe and are under CCTV surveillance. They are also in close proximity to the universities and have multiple transport links that connect them to the entire city.

Will I have basic amenities and appliances?

Yes, all the properties provide basic amenities and appliances.

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